Privacy Policy

Last Updated: September 1, 2026

At Velora, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights available to you when you use our website, place an order, or otherwise interact with our services.

By accessing or using https://shopevelora.xyz/, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use our website or services.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Information You Provide

When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with our store, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone/mobile number

  • Account login information, where applicable

  • Order and transaction details

  • Product preferences and related information

  • Information you provide when contacting customer support

  • Any other information you voluntarily provide to us

B. Payment Information

Payments may be processed through Razorpay and other third-party payment providers that may be made available on our website.

We generally do not store complete payment card, UPI, banking, or other sensitive payment credentials on our own systems unless necessary and permitted by applicable law.

Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.

C. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and interactions with the website

  • Approximate location derived from technical information

  • Referring website or source

  • Date, time, and duration of visits

  • Website performance and diagnostic information

We use this information primarily to operate, secure, analyze, and improve our website and services.

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Delivering products to you

  • Processing payments and refunds

  • Sending order confirmations, shipping updates, and service-related communications

  • Providing customer support

  • Managing customer accounts

  • Improving our products, website, and services

  • Understanding customer preferences and website usage

  • Preventing fraud, abuse, unauthorized transactions, and other security incidents

  • Maintaining the security and functionality of our website

  • Complying with applicable laws, regulations, legal processes, and governmental requests

  • Sending marketing communications where permitted and, where required, with your consent

We will not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, web beacons, local storage, and similar technologies.

Cookies are small files stored on your device that help websites remember information and recognize returning visitors.

We may use cookies to:

  • Keep products in your shopping cart

  • Maintain login sessions

  • Remember preferences

  • Understand how visitors use our website

  • Measure website performance

  • Improve website functionality

  • Support advertising and marketing activities, including Meta advertising and tracking where applicable

  • Detect fraud and protect our website

We may use Meta Pixel and similar tracking technologies to measure advertising performance, understand website activity, and help deliver or measure relevant advertising on Meta platforms, where applicable.

Some cookies are essential for the website to function, while others are used for analytics, personalization, or advertising.

You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We may use trusted third-party companies to provide services necessary to operate our business. These may include:

  • Shopify — e-commerce platform and website services

  • Razorpay — payment processing services

  • Shipping and logistics providers

  • Meta — advertising and marketing services, including Facebook and Instagram

  • Gmail/Google — email and communication services

  • Website analytics providers, where applicable

  • Customer-support tools

  • Fraud-prevention and security services

Shipping and logistics providers may be selected or changed from time to time depending on the destination, availability, service requirements, and other operational factors.

These third parties may process personal information on our behalf or independently according to their own terms and privacy policies.

We encourage you to review the privacy policies of third-party services that you use or interact with.

We may also disclose information when reasonably necessary to comply with applicable law, enforce our terms, protect our rights or property, investigate suspected fraud or abuse, or protect the safety of our customers and others.

5. Data Sharing and Disclosure

We do not sell your personal information as a business practice.

We may share relevant information with service providers and business partners when necessary to operate our store, such as sharing your name, address, email address, and phone number with a delivery company so that your order can be delivered.

We may also disclose information:

  • When required by law or a valid legal process

  • To governmental or regulatory authorities where legally required

  • To prevent fraud, security threats, or illegal activity

  • To protect the rights, property, or safety of Velora, our customers, or others

  • In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction

6. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

You are responsible for keeping your account credentials and passwords confidential and should notify us promptly if you believe your account has been accessed without authorization.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.

The specific retention period may vary depending on the type of information and the applicable legal or business requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

8. Customer Rights

Subject to applicable Indian law and any applicable limitations, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion or erasure of information where legally applicable

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is being processed

  • Raise a grievance regarding our handling of your personal information

  • Exercise other rights available under applicable data-protection laws

To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

Where applicable law provides specific procedures, exceptions, or limitations, those requirements will apply.

9. Marketing Communications

If you have subscribed to receive promotional communications from us, we may send information about products, offers, promotions, or other updates.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us at helloshopevelora@gmail.com.

Please note that even if you opt out of promotional communications, we may still send necessary service-related communications, such as order confirmations, payment information, shipping updates, security notices, or responses to your requests.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us at helloshopevelora@gmail.com so that we can review and take appropriate action.

11. International Data Transfers

Depending on the service providers we use, your information may be processed or stored in locations outside India.

Where personal information is transferred outside India, we will take steps required by applicable law and use reasonable safeguards appropriate to the circumstances.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Policy. Material changes may also be communicated through our website or other appropriate channels where required.

You should review this Privacy Policy periodically to stay informed about how we handle personal information.

13. Contact Information

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a privacy-related complaint or grievance, please contact us:

Velora
Business Address: [To be provided]
Email: helloshopevelora@gmail.com
Website: https://shopevelora.xyz/

Privacy/Grievance Contact: Customer Support Team
Contact Email: helloshopevelora@gmail.com

We will review and respond to privacy-related requests within the period required by applicable law.

14. Governing Law

This Privacy Policy is intended for an e-commerce business operating in India and shall be interpreted in accordance with applicable laws and regulations of India.

Nothing in this Privacy Policy limits any rights that cannot lawfully be excluded under applicable law.