Terms of Service

Last Updated: September 1, 2026

Welcome to VELORA. These Terms of Service (“Terms”) govern your access to and use of https://shopevelora.xyz/, including your purchase of products and use of related services.

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Account Terms

You may be required to provide certain information to create an account or place an order.

You agree to:

  • Provide accurate, current, and complete information.

  • Keep your account and login information secure.

  • Notify us promptly if you believe your account has been accessed without authorization.

  • Be responsible for activity conducted through your account.

  • Not create an account using false, misleading, or impersonated information.

We reserve the right to suspend or terminate an account where we reasonably believe there has been fraud, abuse, misuse, violation of these Terms, or unlawful activity.

2. Pricing and Payment

All product prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices, discounts, promotions, and availability may change without prior notice. However, changes made after an order has been successfully accepted will generally not affect the agreed price of that order, except where permitted or required by applicable law or where an obvious pricing error has occurred.

Applicable taxes, shipping charges, handling charges, or other fees will be displayed during the checkout process where applicable.

We accept payment methods made available on our website, which may include credit/debit cards, UPI, net banking, wallets, cash on delivery, or other payment methods provided by our payment partners.

Payment processing may be handled by third-party payment providers. We do not generally have access to your complete payment credentials.

If a payment fails, is reversed, is disputed, or is identified as potentially fraudulent, we may cancel, hold, or review the related order as permitted by law.

3. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, colors, prices, and other information displayed on our website are accurate.

However:

  • Colors may appear differently depending on your device or screen.

  • Product packaging may vary from images shown on the website.

  • Minor differences in appearance, measurements, or specifications may occur where reasonably expected.

  • Product availability may change without notice.

We do not guarantee that every product description, image, specification, or other website content will always be completely accurate, current, or error-free.

If a material error is discovered, we reserve the right to correct it and, where appropriate, cancel or modify an affected order in accordance with applicable law.

4. Order Placement and Acceptance

Placing an order on our website constitutes an offer by you to purchase the selected products.

After you place an order, we may send an order confirmation acknowledging receipt of your order. An order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment failure

  • Suspected fraud or unauthorized activity

  • Shipping restrictions

  • Duplicate or unusually large orders

  • Violation of these Terms

  • Other circumstances permitted under applicable law

If we cancel an order after payment has been received, we will initiate an applicable refund using the original or an appropriate payment method, subject to the payment provider's processing timelines and applicable law.

5. Shipping and Delivery

We deliver products to locations within the serviceable areas displayed or communicated at checkout.

Estimated delivery times are provided for guidance and may vary due to factors such as:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Incorrect or incomplete delivery information

  • High order volumes

  • Regulatory or logistical restrictions

  • Events beyond our reasonable control

Orders are generally dispatched within 1–2 business days after successful order confirmation, unless otherwise stated on the product page or at checkout.

Estimated delivery time after dispatch is approximately 5–8 business days, depending on the destination and courier service.

You are responsible for providing accurate delivery information. If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional charges or restrictions may apply where permitted by law.

Risk relating to delivery will be handled in accordance with applicable Indian law and the terms applicable to the relevant transaction.

6. Returns and Refunds

Our returns and refund process is governed by our Return and Refund Policy, which should be reviewed before placing an order.

Depending on the product and applicable law, eligible products may be returned or replaced where they are defective, damaged, incorrect, or otherwise qualify under our stated return policy.

Return eligibility may depend on:

  • The type of product purchased

  • The condition of the product

  • Whether the product has been used, damaged, altered, or washed

  • The time period within which the return request is submitted

  • Availability of original packaging, accessories, tags, or documentation where applicable

  • The reason for the return

Certain products may be non-returnable where permitted by applicable law and clearly disclosed before purchase.

Refunds for approved returns will generally be processed after the returned product has been received and inspected, where inspection is applicable.

Refund processing time may vary depending on the payment method and financial institution.

Nothing in this section is intended to exclude or restrict any mandatory consumer rights available under applicable Indian law.

7. Cancellations

You may request cancellation of an order by contacting us at helloshopevelora@gmail.com as soon as possible.

Cancellation requests may be accepted only before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.

Where cancellation is accepted and a payment has already been collected, the applicable refund will be processed in accordance with our refund policy and applicable law.

8. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful or fraudulent purpose.

  • To violate applicable laws or regulations.

  • To impersonate another person or entity.

  • To provide false or misleading information.

  • To interfere with the operation or security of our website.

  • To attempt unauthorized access to our systems, accounts, or databases.

  • To introduce viruses, malware, malicious code, or other harmful material.

  • To scrape, copy, reproduce, or exploit website content without authorization.

  • To conduct fraudulent transactions or payment activities.

  • To abuse promotional offers, discounts, referral programs, or return policies.

  • To infringe intellectual-property, privacy, or other legal rights.

  • To place orders using stolen, unauthorized, or fraudulent payment information.

We may suspend access, cancel orders, or take other appropriate action where prohibited activity is suspected, subject to applicable law.

9. Intellectual Property

Unless otherwise stated, the website and its content—including logos, trademarks, product images, graphics, text, designs, photographs, videos, and other materials—are owned by or licensed to VELORA and are protected by applicable intellectual-property laws.

You may use the website for personal and lawful shopping purposes only.

You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

10. Third-Party Services and Links

Our website may use or integrate with third-party services such as payment gateways, delivery providers, analytics services, advertising platforms, social-media services, or other external providers.

We are not responsible for the independent acts, policies, availability, security, or content of third-party services except to the extent required by applicable law.

Third-party services may have their own terms and privacy policies, which you should review before using them.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted, error-free, or completely secure access at all times.

The website may occasionally be unavailable due to maintenance, technical problems, security issues, upgrades, or circumstances beyond our reasonable control.

12. Limitation of Liability

To the maximum extent permitted by applicable law, VELORA will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products, including loss of profits, revenue, data, or business opportunities.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited under Indian law, including applicable consumer rights.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless VELORA, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your violation of these Terms;

  • Your unlawful or fraudulent use of the website;

  • Your violation of another person's rights; or

  • Your misuse of our products or services.

This provision does not apply to the extent that the relevant claim results from our own unlawful conduct or negligence where such liability cannot legally be excluded.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, website, or applicable legal requirements.

The updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights or jurisdictional rules that may apply, disputes arising from or relating to these Terms or your use of our website shall be subject to the jurisdiction of the competent courts located in [To be provided]

Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under applicable Indian consumer-protection law.

16. Contact Information

If you have questions regarding these Terms, an order, a product, or our services, please contact us:

VELORA
Business Address: [To be provided]
Email: helloshopevelora@gmail.com
Website: https://shopevelora.xyz/

We will make reasonable efforts to respond to customer inquiries within 2–3 business days.