Shipping Policy

Last Updated: September 1, 2026

At VELORA, we want your order to reach you safely and on time. This Shipping Policy explains our available shipping methods, processing times, delivery estimates, shipping charges, tracking process, and what to do if your order is delayed or has a delivery issue.

1. Shipping Methods

We currently offer the following shipping options:

Standard Shipping: 5–8 business days
Cash on Delivery (COD): Available in eligible locations

Available shipping methods may vary depending on your delivery address, product, order value, and courier availability.

The shipping options available for your order will be shown during checkout.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing time is separate from the delivery time. For example, if an order takes 1–2 business days to process and 5–8 business days to deliver, the total estimated time from order placement may be longer than the delivery timeframe shown for shipping alone.

Certain products may require additional processing time. If this applies, it will be communicated on the relevant product page or during checkout.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery times are:

Standard Delivery: 5–8 business days
Remote/Non-Serviceable Areas: Delivery may take additional time depending on courier availability.

These are estimates, not guaranteed delivery dates.

Delivery times may be affected by courier capacity, weather, public holidays, incorrect address information, regional restrictions, natural disasters, or other circumstances outside our reasonable control.

4. Shipping Costs

We currently offer Free Standard Shipping on eligible orders.

The final shipping cost applicable to your order, if any, will be displayed before you complete checkout.

5. Order Tracking

Once your order has been shipped, we may send you a shipping confirmation containing:

Courier or shipping partner name
Tracking number
Tracking link, where available
Estimated delivery information

You can use the tracking information to check the current status of your shipment.

Please allow up to 1–2 business days after dispatch for tracking information to become active.

If you have not received tracking information within this timeframe, contact us at helloshopevelora@gmail.com with your order number.

6. Delivery Issues and Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delays can sometimes occur.

Possible causes include:

Incorrect or incomplete delivery addresses
Recipient being unavailable
Failed delivery attempts
Courier delays
Weather or natural disasters
Public holidays
High order volumes
Transportation or logistical disruptions
Regional restrictions or service interruptions
Events outside our reasonable control

If your order is delayed beyond the expected delivery timeframe, please contact us at helloshopevelora@gmail.com with your order number.

We will make reasonable efforts to assist you and, where appropriate, coordinate with the shipping provider to investigate the shipment.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

Please carefully check your:

Name
House/building number
Street/locality
City
State
PIN code
Phone number

If you provide an incorrect or incomplete address and the courier cannot deliver the package, additional shipping charges may apply for re-delivery where permitted.

If you notice an address error after placing an order, contact us as soon as possible at helloshopevelora@gmail.com. We cannot guarantee that address changes will be possible after an order has been processed or shipped.

8. Failed or Refused Delivery

If a delivery attempt fails because the recipient is unavailable, refuses the package, provides incorrect information, or does not respond to the courier, the courier may make additional delivery attempts or return the package to us.

If an order is returned because of repeated failed delivery attempts or an incorrect address, any applicable re-shipping, return, or other charges may be deducted from or added to the applicable refund, subject to our Return and Refund Policy and applicable law.

9. Damaged or Incorrect Packages

If your package arrives visibly damaged, opened, tampered with, or contains the wrong product, please contact us at helloshopevelora@gmail.com as soon as reasonably possible.

Where appropriate, we may request:

Order number
Photographs of the package
Photographs of the shipping label
Photographs or video showing the product and packaging
A description of the issue

Please do not discard the product or packaging until we have had an opportunity to review the issue.

Any replacement or refund will be handled according to our Return and Refund Policy and applicable law.

10. International Shipping

We currently ship only within India and do not offer international shipping.

If we introduce international shipping in the future, this Shipping Policy will be updated accordingly.

11. Shipping Restrictions

Certain products may have shipping restrictions due to their size, weight, nature, legal requirements, courier policies, or destination.

If we are unable to ship an order to your location after the order has been placed, we will contact you and provide an appropriate resolution, which may include cancellation and a refund where applicable.

12. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

VELORA
Business Address: To be provided
Email: helloshopevelora@gmail.com
Website: https://shopevelora.xyz/

Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM

When contacting us about an order, please include your order number so that we can assist you more quickly.